Refund Policy
Overview
This policy applies to all subscriptions purchased for Kaski.ai application and related services. It describes how cancellations and refunds are handled for both consumer and business (B2B) customers.
Consumer Subscriptions
Consumer subscriptions are purchased through the Apple App Store or Google Play Store. Billing, cancellations, and refunds for these subscriptions are managed by the respective app store in accordance with their policies.
Free Trial
If your subscription includes a free trial, you will not be charged during the trial period. Your subscription will not continue after the trial unless you choose to subscribe. You will not be charged automatically when the trial ends.
Cancellation
You may cancel your subscription at any time through your app store’s subscription management settings or through your account settings in the Kaski.ai app. Cancellation takes effect at the end of the current billing period. You will retain access to the service until the end of the period you have already paid for.
Refunds
Consumer subscription charges are non-refundable through Kaski.ai. Since purchases are processed by Apple or Google, any refund requests must be directed to the respective app store. We are unable to process refunds for app store purchases.
Service Issues
If a technical issue attributable to Kaski.ai materially affects your use of the service (e.g., a wearable integration that fails to function due to an error on our side), and we are unable to resolve the issue within a reasonable time-frame, we may extend your subscription by up to one (1) month at no charge. This is offered on a case-by-case basis as a goodwill gesture.
Business Subscriptions (B2B)
Business subscriptions are purchased through the Kaski.ai. B2B portal or pursuant to a separate agreement. Payments are processed by Paddle – Subscriptions, Payments & Tax Compliance for SaaS & Mobile Apps Market Ltd, which acts as our Merchant of Record.
Monthly Subscriptions
Monthly Business Subscriptions may be cancelled at any time through the B2B administration portal. Cancellation takes effect at the end of the current monthly billing period. No refunds are issued for the remaining portion of the current month. All licensed seats remain active until the end of the billing period.
Annual Subscriptions
Annual Business Subscriptions are billed upfront for the full annual term and are non-refundable. If you cancel, all licensed seats remain active until the end of the annual term. No prorated refunds are issued for unused portions of the term.
Seat Transfers
The account administrator may reassign a licensed seat to a different person within the same organization at any time during the subscription term, at no additional cost. The original user loses access upon transfer, and the new user receives access for the remainder of the current term.
Seat transfers are managed through the B2B administration portal. Kaski.ai reserves the right to restrict transfer activity that appears designed to circumvent licensing limits (e.g., systematic short-rotation of seats to provide access to more individuals than the number of licensed seats).
Service Issues
If a technical failure attributable to Kaski.ai materially affects the organization’s use of licensed seats, we may extend the affected subscription by up to one (1) month at no charge. This is offered on a case-by-case basis.
Enterprise Agreements
Organizations with custom enterprise agreements may have cancellation, refund, or seat management terms that differ from this policy. In such cases, the terms of the enterprise agreement take precedence.
Applicable Law and Consumer Rights
Consumer subscriptions purchased through Apple App Store or Google Play Store are subject to the refund and withdrawal policies of the respective platform, including any statutory consumer rights applicable in your jurisdiction (such as the EU right of withdrawal under the Consumer Rights Directive).
Nothing in this policy is intended to limit any mandatory rights you may have under the consumer protection laws of your jurisdiction.
How to Cancel or Get Help
- Consumer (App Store): Manage your subscription through Apple App Store or Google Play subscription settings.
- B2B portal: Administration Portal → Manage Subscriptions
- Email: support@kaski.ai
FAQ
1. Does deleting the app cancel my subscription?
No. Deleting the app does not cancel your subscription. You must cancel through your app store subscription settings or the B2B administration portal to stop future charges.
2. Can I get a refund after my subscription renews?
For consumer subscriptions, renewal refunds are handled by Apple or Google according to their policies. For Business Subscriptions, renewal charges are not refundable. Cancel before your renewal date to avoid the next charge.
3. What if I subscribed through the wrong app store account?
Contact Apple or Google support directly. We are unable to transfer or refund subscriptions between app store accounts.
4. Can I reassign a seat to someone else on an annual plan?
Yes. The account administrator can reassign seats at any time through the B2B administration portal during the current term.
5. How do I reach support?
Email support@kaski.ai.